Quick FAQs
PLEASE NOTE:Handmade concrete decor may have slight imperfections such as small holes, paint drips, or unevenness. Also, Air Plants may vary, but it will be similar to the plants in the photos. Thank you for your understanding!
Return Policy
30 Days for non-custom products. After 30 Days, the sale is final. To review the full refund policy, please visit here.
Order Processing
Up to 7 days.Some exceptions do apply, but we will try to notify you if any delays or concerns arise. Custom Orders Vary.
WARNINGS & CONSIDERATIONS:
CHOKING & SWALLOWING HAZARD:Small parts. Not for children under 3 yrs. Please keep away from pets.
GLASS HAZARD: Broken glass can cause lacerations, cuts. Don't pick up broken glass with your bare hands.
CONCRETE WARNINGS: Broken concrete can cause dust that can cause breathing problems. We recommend wearing at least a N95 mask for any clean up. Also, concrete products that are left exposed to icing conditions may crack or deteriorate due to the mechanical force of water solidifying and expanding.
Shipping
Once the order is processed, you will receive a tracking number. Products handmade by The Market Made will arrive in 2 weeks if domestic to the USA. Some exceptions do apply, but we will try to notify you if any delays or concerns arise. You can always refer to your tracking number. We are not responsible for additional fees or delays associated with shipping when ordering through third party vendors. We are not responsible for delays to due third party vendors such as delivery services. To review the entire shipping policy, please visit here.
Thank you! If you do have questions or concerns about an order or ordering with us, you can call (616) 676-7500 or email us at: hello@themktmade.com.
